Loyalist Certification Services (LCS) is an APM Group Accredited Examination Institute delivering 200,000 exams around the world since 2001. We are dedicated to customer service, providing neutral industry information and dedicated to maintaining the integrity of the certification process.

No. LCS is an independent Examination Institute accredited through APM Group to provide certification exams. Use our search engine to find one in your area.

See the Contact Page.

Loyalist Certification Management System (LCMS) is our online exam registration portal.

If you are an accredited training provider and have ordered exams from us in the past or have written an ITIL® exam with us before, you would have registered online and are likely in our system. You only need to register once. Login and follow the instructions.

Every time you login to LCMS, we suggest you review your contact information and make sure it is up to date. This will ensure you receive all required documentation, for example your sessio ID or your certificate.

Information Technology Infrastructure Library (ITIL®) is the most widely accepted approach to best practices in IT Service Management.

Certified Process Design Engineer (CPDE)© is a freestanding certification to impart, test and validate knowledge on best practices in the assessment, design, implementation, integration and management of IT Service Management processes.