ITIL® FAQ
What is the name of the official study guide for the ITIL® v.3 Scheme?
The ITIL® v.3 Lifecycle Publication Suite. This study guide is used for all levels of ITIL®; Foundation, Intermediate and Expert.
How many books are required for the ITIL® v.3 Scheme?
Five (5)
What is the main difference between the ITIL® v.2 and v.3?
Version 2 of ITIL® is processed based compared to Version 3 which is lifecycle based.
How do I get ITIL® certified?
The ITIL® Qualification Scheme allows you to earn credits for each of the exams you take. There are four (4) levels:
- Foundation
- Intermediate (includes Lifecycle and Capability Streams)
- Expert
- Master
The Qualification Diagram shows the levels within the scheme. For the more information, visit the ITIL® official website.
What are the names of the Intermediate Lifecycle Modules?
Service Strategy (SS), Service Design (SD), Service Transition (ST), Service Operations (SO) and Continual Service Improvement (CSI).
Not all Lifecycle modules and exams must be taken; a combination of both modules (lifecycle and capability) is necessary.
What are the names of the Intermediate Capability Modules?
Operational Support and Analysis (OSA), Service Offerings and Agreements (SOA), Release, Control and Validation (RCV) and Planning, Protection and Optimization (PPO).
Not all Capability modules and exams must be taken; a combination of both modules (lifecycle and capability) are necessary.
How many credits are required to obtain the ITIL® Expert?
Minimum of 22 credits which includes 5 credits from Managing Across the Lifecycle, a compulsory exam.
What is the ITIL® Qualification Board?
The Qualification Board is comprised of representatives from the official ITIL® Accreditor, APM Group, Examination Institutes and the Chief Examiner, among others. This group is responsible for the development and implementation of the ITIL® v.3 Qualification Scheme.
LCS is an active member of the Qualification Board.